Privacy Policy m99myr

1. Introduction and Scope of This Policy

This Privacy Policy is an official agreement between m99myr ("Company", "we", "platform") and you as a registered user or member ("you", "user", "member"). It applies to all personal information collected through the m99myr website at https://m99myr.org, including all pages and services associated with it.

By registering an account, using any of our services, or continuing to browse this website, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are encouraged to contact our support team before continuing to use the platform.

2. Personal Information We Collect

m99myr collects various categories of personal information to ensure the services we offer run smoothly, securely and in compliance with applicable international licensing requirements. This information includes:

• Account Registration Information — full name, date of birth, identity card number (MyKad), email address, mobile phone number and chosen username.
• Identity Verification Information — copies of identity documents, proof of residence, or other documents required during the KYC (Know Your Customer) process based on licensing requirements.
• Financial Information — details related to deposits and withdrawals including payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto assets. We do not store your full bank account information or crypto details.
• Platform Usage Information — activity logs, betting records, transaction history, login session times, IP address and device type used.
• Communication Information — records of conversations with the customer support team via live chat and email.
• Cookie Information — data collected automatically through browser technology to improve the user experience.

3. Purpose of Information Collection and Use

Personal information collected by m99myr is used solely for legitimate purposes that are openly stated below:

• Processing new account registrations and verifying member identities in accordance with international licensing requirements.
• Processing deposits and withdrawals securely through payment methods supported by the platform.
• Providing 24/7 customer support services in Malay and English.
• Updating member accounts, including bonuses, VIP cashback and relevant promotional information.
• Detecting and preventing fraud, money laundering, or any activity that violates the platform's terms.
• Enforcing responsible gambling policies including self-imposed betting limits and account management.
• Meeting reporting and compliance obligations to the relevant licensing authorities.
• Sending important notifications related to accounts, security or policy changes.
• Analysing platform usage patterns to improve the overall user experience.

4. Sharing Information with Third Parties

m99myr does not share, sell or disclose your personal information to third parties except in the following limited circumstances:

• Payment Service Providers — payment processing partners who assist with your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game Software Providers — game development companies that supply software to our platform may receive limited game session data for technical purposes.
• Licensing Authorities and Law Enforcement — m99myr is obligated to comply with any lawful directions from international licensing authorities or enforcement agencies with relevant jurisdiction.
• Technical Service Providers — infrastructure, cloud computing and cybersecurity companies that support the platform's technical operations, subject to comprehensive data protection agreements.

In all of the above circumstances, recipients of the information are required to comply with security and privacy standards equivalent to those followed by m99myr itself. We do not permit third parties to use your information for their own marketing purposes.

5. Data Security Measures

m99myr invests in a strong security infrastructure to ensure your personal information is always protected from unauthorised access, disclosure, alteration or destruction. The key security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encryption of data at rest for all sensitive personal information stored in our databases.
• Strict role-based access controls — only personnel with a legitimate work requirement may access members' personal information.
• Regular security audits and penetration testing by independent cybersecurity experts.
• Real-time threat monitoring and an active incident response system.
• Two-factor authentication for staff access to sensitive systems.

6. Use of Cookies and Tracking Technologies

The m99myr website uses cookies and similar tracking technologies to improve the functionality and your browsing experience. Cookies are small data files stored on your device when you visit our website.

• Essential Cookies — required for basic functions such as login session authentication and security. Cannot be disabled without affecting platform functionality.
• Performance Cookies — collect information about how you use the website to help us improve our services.
• Functional Cookies — remember your preferences such as language and account settings for future sessions.
• Analytics Cookies — help us understand traffic patterns and user behaviour on an aggregated and anonymous basis.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect your experience using the m99myr platform.

7. Your Rights as a User

As an m99myr member, you have the following rights regarding your personal information:

• Right of Access — you may request a copy of the personal information we hold about you at any time.
• Right of Rectification — you have the right to request correction of any information that is inaccurate or incomplete.
• Right of Erasure — you may request deletion of your personal information subject to record retention obligations set by licensing requirements.
• Right to Restrict Processing — you may request that we limit how we process your information in certain circumstances.
• Right to Opt Out of Marketing — you may withdraw from any marketing communications at any time without penalty.
• Right to Data Portability — you have the right to receive your personal information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or send an email to [email protected]. Your request will be processed within a reasonable timeframe.

8. Information Retention Period

m99myr retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Specific retention periods are influenced by the following factors:

• International licensing compliance requirements that may mandate the retention of transaction records and identity verification for a specified period.
• Legal requirements related to the prevention of money laundering and terrorism financing.
• Resolution of any outstanding disputes related to accounts or transactions.

When information is no longer required, we will delete or anonymise it in accordance with secure, established procedures.

9. Changes to This Privacy Policy

m99myr reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or service improvements. When significant changes occur, we will:

• Update the "Last Updated" date shown at the top of this page.
• Send a notification to the email address registered with your account.
• Display a prominent notice on the website for an appropriate period.

Your continued use of the m99myr platform after the effective date of any changes will be considered your acceptance of the updated policy. You are encouraged to review this page periodically.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the m99myr Privacy Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the m99myr website
• Language: Bahasa Melayu and English are accepted